Custom Framing FAQs

• We ask a series of questions to learn more about your style
• We make recommendations and lay it out for you to see
• Once you select what you like, we provide a quote
• When you are ready to order, we ask for a 50% deposit
• We order your specific materials and build your custom frame
• We call or text you once your project is completed
• True Love Guarantee

Over the years we have framed pretty much everything. The word “frame” often conjures an image of something flat and rectangular, but it doesn’t have to be. Call us or bring your project to our shop and with your items on our design table, we can provide recommendations on how to bring attention, while protecting and enhancing the item(s) being framed.

Ah, this one is always such a difficult question to answer because the size of the item being framed and the materials selected vary so much. We can provide the most accurate quote if you can come in, let us measure your piece and then you select a few frames that you like. Once we have an understanding of what look you are trying to achieve and what materials you like, we can provide feedback on how to get the project into a price range that’s comfortable for you. We want you to love your project and there is absolutely no cost to you for coming in and discussing options with us.

Generally it takes about 2-3 weeks to receive your customized materials and build your frame. If you are in a rush, we do have a small supply of inhouse materials to choose from and build your project within a few days. Around the holidays, lead times may be a little longer.

We are the only frame shop in the greater Austin area where all of the framers have passed the rigorous Certified Picture Framer® (CPF®) exam, which tests their skills and techniques and ensures their work is of the highest quality. The CPF® examination was developed in 1986 in conjunction with Educational Testing Services (ETS) to provide professional recognition to individuals successfully completing the established criteria.

Yes! Some of our framers have art degrees and others have been framing for over 20 years! This is your project and we want you to love it. To get started we will ask you a few questions, provide some suggestions and then get your feedback. All you have to do is be open to sharing with us what you like and don’t like, we will do the rest.

Clients want to know: Do they need to use a mat? Why use preservation or conservation techniques? Do they really need “museum quality” or UV glass?

Based on what is it that you bring in, we can walk you through all the decisions that matter for your item to be framed. There’s usually more than one way we can frame an item. We can explain the pros and cons of your options and price out these options, at no cost to you.

We refer our clients to the following two companies. While we cannot guarantee their work, we have been referring clients to both of these companies for many years and hear very positive feedback. We can coordinate the delivery and/ or install for you or you can contact them directly, whichever is most convenient for you.

Austin Art Services
512-596-5444
www.austinartservices.com

Foster’s Art Installation – Austin
512-257-1896
fostersartinstallation.com
Mention you are a FastFrame Westlake client to receive a 3% discount.

Absolutely. If you do not love your finished frame, we will recraft it within the same price range at no additional cost for 30 days. If there is a problem with Craftsmanship, we stand behind our work for the lifetime of the frame. This is our True Love Guarantee.

Yes, we are happy, healthy and open for business! We have received many compliments from clients on the extra measures we are taking to ensure your safety and ours. If you prefer, we do offer curbside drop off and pick up and virtual designing. Call us at 512-306-0999 when in front of our shop and we will come running out to your car to assist.